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The epidemic has pushed for digital transformation in all organizations throughout the world. Companies like Infosys must assure productivity and security as work from home (WFH) and hybrid workforce models become the new standard.
However, how do they deal with the new problems of the post-pandemic workplace? In an email exchange, Rajesh Varrier, Senior Vice President and Head of Digital Experience & Microsoft Business at Infosys, said. The replies have been edited and are included here.
Infosys built policies and processes controlling information security and IT infrastructure catering to the organization's remote workforce far earlier than the pandemic when WFH became the new norm as part of the remote work and work from home (WFH) policy. A comprehensive analysis of the current environment prepared the way for a simple solution to scale out the infrastructure to meet the increased needs of work from home.
With a hybrid workforce, how can companies drive productivity for employees?
Hybrid work environments are here to stay. Platforms, methods, and regulations will need to evolve in the future to suit the global workforce that works from several places. A hybrid workforce can benefit from a variety of factors that can help sustain and drive workplace productivity.
In addition, technologies such as Infosys Meridian, a Live Enterprise workplace platform that enables firms to rethink experiences in the work-from-anywhere age, and Microsoft Teams to allow seamless digital communication across the hybrid workforce and improve productivity, are being deployed.
Workplace analytics is another key component that will assist organizations in gaining insights and a real-time pulse of employee productivity and experience in order to adapt and improve their workplace as they go.
Conversational AI (Bots / Virtual assistants) is also expected to play a significant role in offloading and automating some of the more monotonous jobs, as well as providing staff with real-time access to information and expertise across the organization, hence increasing productivity.
Before the pandemic, Infosys had begun the digital transformation of the internal workplace by digitising the whole employee journey from the moment they are hired until they leave the company.
It encapsulates the whole "Hire to Retire" employee journey in four platforms: "Launchpad" for employee onboarding, "InfyME" for employee services and experience platform, "LEX" for digital learning, and "Meridian" for collaboration and virtual events. This greatly aided Infosys in fast adapting to remote working and the new hybrid work style during the epidemic.
Using this internal transformation expertise, Infosys today offers Infosys Experience Platforms to our corporate clients in order to provide a rich digital experience to their workers working from anywhere, at any time, on any device. This, in conjunction with our end-to-end digital workplace services spanning work, workplace, and workforce, assists customers on their path to the future of work.
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